FAQ


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HOW FRESH IS YOUR COFFEE?

We roast coffee weekly and despatch orders throughout the week ensuring your coffee is fresh and delivered within good time.

CAN I ORDER BEANS AND GRIND AT HOME?

Yes, you can either order beans or we can grind for you. Choose between which grind best suits your brewing method - either coarse (cafetiere), medium (filter, Aeropress, pour-over) or fine (espresso). 

WHERE DOES YOUR COFFEE COME FROM?

In our Original blend we use Arabica beans grown in the Colombian hills 6000 ft above sea-level, blended with a little dose of high quality Robusta from India. Arabica has less caffeine, but almost twice the amount of lipids and naturally occurring sugars, which is why we use a blend of the two for optimum kick, flavour and taste. We pick ‘Speciality’ grade beans which can be traced back to the farmer, Co-Op, plantation or estates where the coffee has come from. Speciality coffee refers to coffee that is "grown and farmed in optimum conditions, harvested with care, processed meticulously and finally, roasted and brewed with a knowledge and understanding that does justice to everyone involved in this process". Speciality coffee is associated with delicious, well made and ethically sourced coffee. It is often used to refer to coffees that are graded (by qualified taste-testers, or Q Graders) and that 'score above 80 points (out of 100)".

IS YOUR COFFEE FAIRTRADE OR ORGANIC?

As we source our beans from the farmers who produce exceptional coffee, they make a greater return dealing directly with roasters and importers than via Fairtrade channels. 

The farms we source our coffee from tend to be very small, and the expense of Organic certification just isn’t a possibility for them. Most small scale coffee farms do farm organically anyway out of necessity, without the funds to certify themselves. 

So, buying Fairtrade and organic is not a prerequisite for us sourcing the best coffee we can get our hands on. 

HOW LONG DOES COFFEE STAY FRESH FOR?

For fresh beans we recommend using within one month for optimum taste and flavour. With ground coffee, you begin to lose quality straight away, so get it down your neck as fast as possible. If you can grind at home, you'll have better tasting coffee.

HOW SHOULD I STORE MY COFFEE?

We recommend you store your coffee either in the bag it comes in or an airtight container in a cool dark place, not in the fridge or freezer.

WHAT IF I'M NOT SATISFIED WITH MY ORDER?

We offer a 100% guarantee on our coffees. If you’re not satisfied, please contact us for an exchange or a refund.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We take card payments (Visa, Mastercard, American Express) or Paypal.

CAN I CHANGE MY ORDER? 

If you messed up, email us at hello@jackhammercoffee.com 

I'M A BUSINESS, CAN I STOCK JACKHAMMER COFFEE?

Yep. Get in touch at hello@jackhammercoffee.com and let us know what you have in mind. 

WHAT IS YOUR RETURNS POLICY?

Read our returns policy page here 

WHEN DOES MY SUBSCRIPTION START?

Immediately. We'll get the first bag out to you straight away and then on the same week each month.

CAN I AMEND OR CANCEL MY SUBSCRIPTION?

Yes, just login to your account here

CAN I CHANGE MY DELIVERY ADDRESS?

Yes, just email us at hello@jackhammercoffee.com and we will change on our database.

CAN I GET A DISCOUNT

Yes, for orders over 5kg we offer discounts. Get in touch via hello@jackhammercoffee.com. Signup to our mailing list too for other promotions we run.

DO YOU SHIP INTERNATIONALLY?

Yes, our beans fly worldwide. 

 

If you want to know anything else before ordering, please drop us an email - hello@jackhammercoffee.com