Need some help? You're in the right place...
HOW FRESH IS YOUR COFFEE?
We roast coffee weekly and dispatch orders throughout the week ensuring your coffee is fresh and delivered within good time. Our coffee is micro roasted which is considered by many to be the best tasting type of coffee available on the retail market. The processes used to create this variety of coffee are calculated to bring out the best of the coffee beans used in this technique, ensuring a richness in flavor unmatched by many traditional, store bought brands.
CAN I ORDER BEANS AND GRIND AT HOME?
Yes, you can either order beans or we can grind for you. Choose between which grind best suits your brewing method.
WHERE DOES YOUR COFFEE COME FROM?
In our Original blend we use Arabica beans grown in the Colombian hills 6000 ft above sea-level, blended with a little dose of high quality Robusta from India. Arabica has less caffeine, but almost twice the amount of lipids and naturally occurring sugars, which is why we use a blend of the two for optimum kick, flavor and taste. Our different blends are sourced from the best farms and producers around the world. Our coffees are direct trade, we buy it straight from the growers, cutting our the traditional middlemen, and saving you money. Our model is so amazing because it allows us to build mutually beneficial and respectful relationships with individual producers and cooperatives. This insures the highest level of quality and helps more people around the world get a fair living wage.
IS YOUR COFFEE ORGANIC?
Yes, our coffees are all Certified Organic & Direct Trade and Rainforest Alliance Certified. There are no synthetic fertilizers or chemicals used in the growing or production, which means cleaner beans, land, air, water and ultimately a cleaner planet for all of us.
WHAT MAKES JACKHAMMER COFFEE DIFFERENT?
Great coffee shouldn't be reserved to the highest bidder. We have the truly authentic connection from bean to cup. Why buy cheap, mass produced coffee when you can you can get our artisanal small batch roasts shipped to your door for about the same price? Our coffee is lovingly roasted in-house by experts with years of experience, to deliver the ultimate indulgent experience. Our detail-centric approach to coffee is evident in Jackhammer Coffee's taste and quality. Each cup is testament to the effort and love we put into every batch we craft for our customers.
WHAT IF I'M NOT SATISFIED WITH MY ORDER?
We offer a 100% guarantee on our coffees. If you’re not satisfied, please contact us for an exchange or a refund.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We take card payments (Visa, Mastercard, American Express) or Paypal.
CAN I CHANGE MY ORDER?
If you messed up, email us at email@example.com
WHEN DOES MY SUBSCRIPTION START?
Immediately. We'll get the first bag out to you right away and then on the same week each month.
CAN I AMEND OR CANCEL MY SUBSCRIPTION?
Yes, just login to your account here
CAN I CHANGE MY DELIVERY ADDRESS?
Yes, just email us at firstname.lastname@example.org and we will change on our database.
CAN I GET A DISCOUNT
Yes, for orders over 10 pounds we offer discounts. Get in touch via email@example.com. Signup to our mailing list too for other promotions we run.
DO YOU SHIP INTERNATIONALLY?
Yes, our beans fly worldwide.
If you want to know anything else before ordering, please drop us an email - firstname.lastname@example.org