Customer Info


SHIPPING

We ship worldwide. All shipping is sent via Royal Mail or UPS Courier upon the weight of the order. Delivery in the UK will be made within 28 days from ordering, though is usually 1-2 business days from shipment.

If you need your shipment signed for upon delivery, tracked to its final destination or sent as priority shipping, this will incur a higher shipping cost and you need to contact us before placing your order - hello@jackhammercoffee.com

 

REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please contact us at hello@jackhammercoffee.com first with information on why you wish to return the item(s). Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@jackhammercoffee.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PRIVACY

As a Jackhammer Coffee customer. we are committed to maintaining your privacy. We need some information from you when taking an order via our website. This includes your name, email, post address and credit card information. We require this information to process your orders successfully and contact you if there are any problems with delivering your orders.

You may also opt in to our newsletter communications. For a full list of privacy items related to using our website please read our Privacy Policy